Course taught by our partner AIC – Automotive Intelligence Center
Middle managers are faced with the thankless task of dealing with personal conflicts between colleagues, and sometimes they are part of the conflict themselves. And anything that is related to the people in the team always involves extra effort in terms of treatment and effort. This course aims to change the approach to problems and, as a result, the strategy for dealing with them from a people perspective.
May 22nd, from 9:00 to 14:00 and from 15:00 to 18:00.
At AIC Academy (Amorebieta-Etxano)
- To deepen in the importance of communication as a management tool, with special emphasis on labor conflicts in the company.
- To analyze the elements that favor a good work environment and those that can enhance the opposite environment.
- Define actions to generate healthy environments.
- Identify specific tactics to address conflicts.
Project Managers and potential Project Managers, Team Managers with a strong technical profile and middle management.
1.Communication as a management tool.
- Purposes. Medium and long term consequences
- Strategy and Marketing
- Keys for the argumentation
2.Environments with less conflicts. Prevention
- The fluidity of relationships.
- Trust with a pivotal point
- Listening as a tool
3.Elements that favor conflict
- How do “noises” increase?
- Power, authority and their gaps
- Emotional vs. rational
4. Conflict management
- Operational and interpersonal tactics
- Conflict mediation
